QwenWork FAQ

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Question: What is QwenWork?

Answer: QwenWork is an AI-driven intelligent work platform that allows AI to operate your computer like a real assistant, helping you complete various tasks from simple to complex. QwenWork is not a chatbot, but an AI desktop agent that can do hands-on work. For details, please view»Introduction to QwenWork.

Question: Where is the entrance to QwenWork?

① Local computer (recommended: full-featured experience)

Applicable scenarios: Daily office work, need for in-depth control of local files and applications, and long-term stable use.

How to obtain: Official website download now

System requirements:
- Windows (Win10 64-bit 1909 and above) Beta
- macOS: MacOS14 and above (M series chips/Intel chips) Beta
Core values:
- ✅ Local control: directly operate local commonly used software (such as Excel, browser, IDE, etc.).
- ✅ Privacy and security: Data is mainly processed locally, without uploading to the cloud sandbox.
- ✅ Optimum performance: Utilize local computing power to achieve the fastest response speed.

Windows (Win10 64-bit 1909 and above) Beta
macOS: MacOS14 and above (M series chips/Intel chips) Beta

✅ Local control: directly operate local commonly used software (such as Excel, browser, IDE, etc.).
✅ Privacy and security: Data is mainly processed locally, without uploading to the cloud sandbox.
✅ Optimum performance: Utilize local computing power to achieve the fastest response speed.

② DingTalk client integration (mobile/desktop management)

Applicable scenarios: Initiate tasks at any time, view progress in real time, and work on the go.

Core values:
- ✅Anytime, Anywhere: Supports mobile phones, Pads and DingTalk desktops to break space limitations.
- ✅ Instant notification: When a task is completed, an error is reported, or confirmation is needed, you can be reached in real time through DingTalk messages.
Entrance location:
- IM robot: Find QwenWork in the DingTalk chat list and initiate the task through dialogue commands.
- The left workbar of the client: Click the QwenWork application icon on the left workbar of DingTalk to enter the visual management panel.

✅Anytime, Anywhere: Supports mobile phones, Pads and DingTalk desktops to break space limitations.
✅ Instant notification: When a task is completed, an error is reported, or confirmation is needed, you can be reached in real time through DingTalk messages.

IM robot: Find QwenWork in the DingTalk chat list and initiate the task through dialogue commands.
The left workbar of the client: Click the QwenWork application icon on the left workbar of DingTalk to enter the visual management panel.

Question: How to get QwenWork’s invitation code?

Answer: You can get it from QwenWork official website, View details.

Question: Does the QwenWork invitation code have an expiration date?

Answer: The invitation code has a validity period. If you obtain the invitation code, please enter the QwenWork product in time to complete the redemption.

For example: the invitation code “QwenWork is so cute” was released at 9 o’clock. There are 1,000 invitation codes in total. When 1,000 users have redeemed them, the invitation code will become invalid immediately.

Question: How to use QwenWork invitation code?

Answer: When you open QwenWork desktop, there will be a pop-up window for filling in the invitation code. Just enter the invitation code you obtained into the box below.

Question: How does QwenWork charge?

Answer: Hello, all users (including unpaid users) will receive 100 grains as a gift every day, which will end on May 10th and will be cleared the next day. You can experience it every day without paying. After the grains are consumed, you need to purchase a QwenWork membership to continue using it. Ordinary membership is 39 yuan/month, and premium membership is 99 yuan/month. *If you don’t have enough grains, you can purchase them as needed. Domestic additional grain counting recharge package (※ The recharge package counting grain is valid for 1 year, priority is given to free grain counting→Members include counting grain→Recharge package counting grain)

Package	Quantity of grains	Price
Small bag	200	¥9.8
Big bag	2,000	¥98

Question: When will the QwenWork grayscale test end? When will it be fully launched?

Answer: Hello, QwenWork is currently in a phased grayscale testing period. The specific time for full launch will be dynamically adjusted based on grayscale conditions, user feedback and performance to ensure that we provide you with the best experience. Please pay attention to product changes and thank you for your support of QwenWork.

Question: Are the functions of QwenWork independent app and QwenWork on Dingding the same?

Answer: Hello, it’s basically the same. QwenWork on DingTalk is similar to a central control platform that uniformly schedules your multiple devices to perform tasks. The independent App only controls your local computer to perform tasks.

Question: If I use it on mobile phone and computer respectively, will the data be synchronized?

Answer: Yes.

Q: Will using QwenWork lead to corporate data leakage?

Answer: Hello, no, QwenWork is a tool for users to improve work efficiency. According to the user’s permission configuration, QwenWork can perform intelligent operations within the user’s existing permissions and within the user’s device. Without the user’s consent, DingTalk will not use QwenWork-related data for other purposes, let alone AI model training.

Question: If I have any questions or suggestions about using QwenWork, how can I give feedback?

Answer: Hello, log in to QwenWork → Settings → About QwenWork, you can directly conduct online consultation or product suggestions.

Question:

I resigned from the enterprise organization, what should I do with my data and permissions in QwenWork?

Answer: Hello, as the controller of the QwenWork tool, the user can reset the QwenWork application before leaving the company. If administrators are worried about data permission issues, they can recover data and permissions before leaving the company according to the regulations of their company or organization.

To clear the usage history and cache, you can perform a “reset” operation: enter QwenWork → [Settings] in the lower left corner → [About QwenWork] → click [Reset App].

Warm reminder: Data cannot be recovered after reset, please operate with caution.

Question: I want to log out of my QwenWork account or clear my data, what should I do?

Answer: Hello, since QwenWork is authorized by DingTalk, there is no need and no way to log out of the account separately (as long as the DingTalk account is normal, QwenWork can log in again at any time). If you just want to clear local usage records and cache, you can perform a “reset” operation: enter QwenWork → [Settings] in the lower left corner → [About QwenWork] → click [Reset App].

Warm reminder: Data cannot be recovered after reset, please operate with caution.

Question: How to add QwenWork skills?

Answer: Hello! In QwenWork Skill Center, you can add skills in the following three ways:

Independent upload: If you already have a skill package, you can directly click “Upload Skills” to import it.
Select recommendations: Browse the “Recommended Skills” list to directly select the corresponding skills.
Quick creation: Click “+ New Skill” to invoke the skill creation assistant. Just enter the skill description you want, and the assistant will help you quickly generate and configure new skills.

Question: How can I quickly share my personal skills?

Answer: Hello, QwenWork currently does not support sharing personal skills directly. You can send the SKILL.md file to the other party through DingTalk or create new skills by yourself.

Question: Are QwenWork’s skill names unique?

Answer: Hello, the English name of each skill is unique.

Question: What are the system requirements for installing QwenWork on the local computer version?

Answer: Hello, the minimum system version to install QwenWork: Win 10+ (64-bit) or macOS 13+

     **Warm Tips**: It is recommended to use a newer operating system for the best experience.

**Warm Tips**: It is recommended to use a newer operating system for the best experience.

Question: Can enterprise administrators prohibit employees from using QwenWork?

Answer: QwenWork is a tool to help users improve their work efficiency, and its data access permissions will not exceed the user’s existing permissions. Enterprise administrators can manage employee behavior through the enterprise’s internal management system or by controlling enterprise data access permissions, equipment management and other IT technical means.

Question: How many languages does QwenWork currently support?

Answer: Currently, 33 languages are supported. Please refer to the product page for details. You can log in to QwenWork → Settings on the lower left → General Settings → Language to switch. Supported languages: Chinese, Traditional Chinese, English, Japanese, Korean, French, German, Spanish, Italian, Portuguese (Brazil), Portuguese (Portugal), Russian, Arabic, Hindi, Bengali, Urdu, Turkish, Vietnamese, Thai, Indonesian, Malay, Dutch, Polish, Swedish, Norwegian, Danish, Finnish, Czech, Hungarian, Romanian, Ukrainian, Hebrew, Ukrainian Greek.

Question: How to personalize QwenWork?

Answer: Hello, you can log in to QwenWork → Settings in the lower left corner to perform personalized settings, including general settings, QwenWork nickname, tone style, model, permissions, etc.

Question: How to adjust QwenWork model?

Answer: Hello, it is only for QwenWork premium members. You can log in to QwenWork → Settings in the lower left corner – Model configuration, and add models. When using QwenWork, you can switch QwenWork models and add custom models;

Question: What is the order in which grains are consumed?

Answer: The consumption order of QwenWork’s personal membership counting grains: Prioritize consumption of free counting grains > Personal member counting grains > Personal recharge package counting grains;

If you have QwenWork corporate membership status, the order of consumption of computing grains is: Enterprise computing grains are consumed first (Corporate membership grains > Enterprise free grains > Corporate paid grains). After the enterprise grains are exhausted, you will automatically switch to personal grains (Personal free grains > Individual membership grains > Personal recharge package grains).

Question:

I bought an annual membership but want to cancel it midway. How much money can I get back? How to operate?

Answer: Refunds are not supported.

Question:

Our company wants to provide unified subscription for 20 employees. Can it be purchased in bulk or allocated by the administrator?

Answer: The main administrator can go to QwenWork> lower left corner Settings>Usage>Enterprise Purchase, and then go to DEAP Backstage assign membership accounts to enterprise members.

Question: How to renew the QwenWork personal membership after purchasing it?

Answer: The renewal function is not online yet, please stay tuned.

Question: Will the grain count be consumed if I use my own model?

Answer: Only premium members can receive custom models. If you are not a senior member, the model we provide will still be used by default, and the calculation particles will still be consumed.

Question: Does QwenWork have context restrictions?

Answer: Different models have different limits on the length of the context. When the conversation exceeds the upper limit, the system will automatically perform compression processing. If you use a custom model, it is recommended to check the official documentation of the model to understand the specific restrictions.

Question: What data on DingTalk can be accessed after authorizing QwenWork?

Answer: Hello, after your explicit authorization, QwenWork will strictly follow the data security principles of “minimum necessity, controllable authorization, and safe isolation”, and will only access sessions and group chats, address books, AI forms, documents, mailboxes, OA approvals, calendars, to-dos, AI notes, logs, attendance, pin disks, DING messages, and AI within the scope of tasks required to provide you with intelligent collaborative services in accordance with the law. Application, workbench and video conferencing/live broadcast/development full-scenario data; all data calls are limited to completing the current service. No out-of-range collection, no use for model training, no sensitive plain text is retained, and through multiple technical measures such as transmission encryption, permission control and sandbox isolation, we fully protect your corporate data security and personal privacy rights.

QwenWork FAQ

QwenWork FAQ

Question: What is QwenWork?

Question: Where is the entrance to QwenWork?

Question: How to get QwenWork’s invitation code?

Question: Does the QwenWork invitation code have an expiration date?

Question: How to use QwenWork invitation code?

Question: How does QwenWork charge?

Question: When will the QwenWork grayscale test end? When will it be fully launched?

Question: Are the functions of QwenWork independent app and QwenWork on Dingding the same?

Question: If I use it on mobile phone and computer respectively, will the data be synchronized?

Q: Will using QwenWork lead to corporate data leakage?

Question: If I have any questions or suggestions about using QwenWork, how can I give feedback?

Question:

Question: I want to log out of my QwenWork account or clear my data, what should I do?

Question: How to add QwenWork skills?

Question: How can I quickly share my personal skills?

Question: Are QwenWork’s skill names unique?

Question: What are the system requirements for installing QwenWork on the local computer version?

Question: Can enterprise administrators prohibit employees from using QwenWork?

Question: How many languages does QwenWork currently support?

Question: How to personalize QwenWork?

Question: How to adjust QwenWork model?

Question: What is the order in which grains are consumed?

Question:

Question:

Question: How to renew the QwenWork personal membership after purchasing it?

Question: Will the grain count be consumed if I use my own model?

Question: Does QwenWork have context restrictions?

Question: What data on DingTalk can be accessed after authorizing QwenWork?

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