DingTalk AI Search: Your Instant Gateway to Enterprise Knowledge

Finding the right information at the right time has always been one of the greatest challenges in enterprise settings. Employees spend an average of nearly two hours per day searching for information across emails, documents, and chat histories. DingTalk AI Search (AI搜问) eliminates this friction, serving as the unified knowledge gateway for the AI era.

What Is DingTalk AI Search?

DingTalk AI Search is an intelligent, conversational search and knowledge retrieval system built directly into the DingTalk platform. Unlike traditional keyword search that returns a list of links, AI Search understands the intent behind your question and delivers precise, contextual answers drawn from your organization’s own knowledge base.

It is described by DingTalk as the Knowledge Entry Point for the AI Era — a single place where employees can ask any work-related question and receive an accurate, AI-generated answer instantly.

Key Features

Boundless Knowledge Access: AI Search connects to all knowledge stored within your DingTalk ecosystem — including documents, meeting records, project files, enterprise wikis, and AI Ting Ji transcripts. Employees can find answers without remembering where information was stored or who originally created it.

Deep Analysis and Precise Answers: Rather than returning raw documents, AI Search analyzes the content and provides a synthesized, precise answer to your question. It can reference multiple sources simultaneously and present the most relevant conclusion, saving employees from reading through lengthy documents.

Self-Growing Knowledge Base: One of the most innovative aspects of AI Search is its ability to automatically grow the organization’s knowledge base over time. As new meetings are held, documents created, and decisions made, AI Search indexes and incorporates this new knowledge — requiring zero management overhead.

Natural Language Queries: Employees can ask questions in plain language — in Chinese, English, or other supported languages — just as they would ask a knowledgeable colleague. There is no need to learn complex search syntax or operators.

Cross-Department Knowledge Flow: AI Search breaks down information silos between departments. When a sales team needs to understand a product specification written by the engineering team, AI Search retrieves and presents the relevant information instantly — without requiring an email chain or a separate meeting.

Smart Task and Calendar Queries: AI Search can also answer operational questions such as “What are my tasks for next week?” or “Who is responsible for the Q1 project delivery report?” by pulling data from across the DingTalk platform in real time.

Real-World Application: Huada Genomics

Huada Genomics (华大基因) used DingTalk AI Search as the foundation for an AI-powered medical intelligence system. The system integrates automation, AI, and multi-dimensional data functions to monitor policy changes, competitor developments, and patent trends in real time. After AI analysis, relevant intelligence is automatically distributed to different departments, enabling each team to receive personalized, relevant updates — resulting in a 90%+ improvement in intelligence search timeliness.

Why AI Search Matters for Hong Kong Businesses

For businesses operating across Hong Kong and the Greater Bay Area, institutional knowledge is often scattered across multiple languages, systems, and teams. AI Search solves this by creating a single, intelligent, multilingual knowledge hub that all employees can access — from frontline staff to senior leadership.

Industries such as professional services, healthcare, finance, and logistics — which are all major sectors in Hong Kong — stand to benefit enormously from the ability to retrieve specialized knowledge instantly.

Accessing AI Search Through AiX Society

DingTalk AI Search is available as part of DingTalk’s AI-powered platform suite. Businesses in Hong Kong can access it through AiX Society, DingTalk’s official strategic partner for Hong Kong and the Greater Bay Area. AiX Society helps organizations configure and populate their AI knowledge bases to ensure AI Search delivers maximum value from day one.

Conclusion

DingTalk AI Search transforms how enterprises interact with their own knowledge. By providing instant, AI-generated answers drawn from your organization’s entire knowledge base, it eliminates information silos, speeds up decision-making, and ensures that every employee — whether a new hire or a seasoned executive — always has the knowledge they need, exactly when they need it. In the AI era, knowledge should find you — and DingTalk AI Search makes that a reality.