DingTalk AI Documents: Intelligent Knowledge Creation and Collaboration at Scale

Creating, managing, and sharing documents has always been central to enterprise operations. But in a world where information is generated faster than ever, traditional document tools struggle to keep pace. DingTalk AI Documents (钉钉文档) reimagines the document as a living, intelligent workspace — one that helps you write, think, collaborate, and manage knowledge with the full power of AI.

What Are DingTalk AI Documents?

DingTalk AI Documents is a comprehensive, AI-powered knowledge creation and management platform integrated natively into the DingTalk ecosystem. It is designed for multi-person collaboration, rich content creation, and intelligent knowledge management — serving as the single platform where your organization’s collective intelligence is captured, organized, and made accessible.

The platform is described by DingTalk as making intelligent creation simple — thanks to AI assistance that enhances every stage of the writing and knowledge management process.

Key Features

Full AI-Powered Writing Suite: Every document in DingTalk is enhanced by AI writing tools. Users can generate first drafts, refine existing content, adjust tone and style, translate between languages, and summarize long documents — all without leaving the document interface. Whether you’re writing a business proposal, an internal report, or a press release, AI handles the heavy lifting.

Intelligent Creation Made Simple: Rather than starting from a blank page, DingTalk AI Documents suggests templates, outlines, and relevant content based on your topic or prompt. This dramatically reduces the cognitive load of creating new documents and ensures consistent quality across the organization.

Multi-Person Real-Time Collaboration: DingTalk AI Documents supports simultaneous editing by multiple team members in real time. Comments, suggestions, and version tracking are all managed seamlessly within the document, making it ideal for distributed teams across Hong Kong, Shenzhen, and other locations.

Complete Knowledge Management Application: Beyond individual documents, DingTalk offers a structured knowledge management system. Organizations can build internal wikis, procedure libraries, project repositories, and employee handbooks — all organized, searchable, and permission-controlled.

Comprehensive Solution Templates: DingTalk provides ready-made templates tailored for a wide range of business scenarios — from meeting notes and project plans to sales scripts and HR policies. Teams can start immediately with proven document structures rather than building everything from scratch.

Deep Integration with DingTalk Ecosystem: AI Documents is fully integrated with DingTalk Meetings, AI Ting Ji, AI Sheets, and AI Search. Meeting minutes generated by AI can be directly saved as documents; AI Search can retrieve content from documents instantly; and data from AI Sheets can be embedded directly into documents.

Enterprise Knowledge Base: AI Documents serves as the foundation for an organization’s enterprise knowledge base. All documents are indexed and made searchable through DingTalk AI Search, ensuring that valuable institutional knowledge never gets lost or siloed in individual inboxes.

Why AI Documents Matters for Enterprises

Knowledge management is one of the most underinvested areas in most organizations. Important processes, decisions, and expertise live in people’s heads or buried in email chains. DingTalk AI Documents solves this systematically by making it easy to capture knowledge as it is created — and immediately making it searchable and shareable across the organization.

For growing businesses in Hong Kong, this means new employees can be onboarded faster, customer service agents can answer questions more accurately, and executives can make decisions with full access to the organization’s collective knowledge.

Industry Applications

Professional Services: Maintain up-to-date client dossiers, service proposals, and engagement reports in a shared, AI-powered workspace.

Healthcare: Create and maintain clinical protocols, training materials, and compliance documentation with AI-assisted writing and automatic version control.

Education: Build comprehensive course materials, faculty handbooks, and student resources that are always current and accessible to the right people.

Technology and Startups: Document technical specifications, product roadmaps, and development processes with AI-powered tools that reduce writing time by up to 70%.

Getting Started in Hong Kong

DingTalk AI Documents is available to organizations in Hong Kong through AiX Society, DingTalk’s official strategic partner for Hong Kong and the Greater Bay Area. AiX Society can help configure your organization’s document templates, knowledge structure, and user permissions to ensure maximum value from day one.

Conclusion

DingTalk AI Documents transforms how organizations create, share, and preserve knowledge. By embedding AI assistance into every aspect of document creation and management — from first draft to long-term knowledge archiving — it makes high-quality documentation effortless and ensures your organization’s most valuable asset — its collective knowledge — is always accessible and up to date. In the AI era, your documents should work as hard as you do.